Support
Email [email protected] and a person will get back to you. It helps to include your device (iPhone, iPad, Mac or Android phone or tablet), its system version, and a short description of what happened.
Common questions
The result still has a little music in it
Separation is very good, but not perfect, and some mixes are harder than others. Try a different stretch of the video in the free 30-second preview. If a video still doesn’t sound right, email us.
The dialogue sounds too dry
Turn the ambience slider up to bring back more of the effects and room sound. Changing it is instant and free, and doesn’t use minutes.
My upload or job seems stuck
MusicWipe uploads only the audio track, so it needs a working internet connection while the job runs. Check your connection and try again. Uploads that never finish are deleted automatically within 2 hours, so there is nothing to clean up.
I can’t find my exported video
On iPhone and iPad, exports go where you chose to send them: Photos, Files or the share sheet. On a Mac, exports are saved to the location you picked when saving. On Android, exports go to your gallery, to the folder you chose, or to the app you shared them with.
Will export change my video quality?
Not with a minutes pack or a plan. MusicWipe then replaces only the soundtrack and doesn’t re-encode the video. Exports made on the free minutes are re-encoded to add a small MusicWipe watermark, and buying any minutes pack or plan removes it from your exports.
How do minutes work?
Plans include a monthly allowance of minutes of audio processed. Cleaning a full video uses minutes equal to its length. If you run out, a top-up adds 60 minutes, and top-up minutes never expire.
My subscription isn’t showing up
Make sure you are signed in to MusicWipe with the same account you used when you subscribed. If you subscribed on this device, Restore purchases in the app can also find it. If it still doesn’t appear, email us with the date of purchase. We never need your payment details.
How do I cancel?
Open MusicWipe’s settings and choose Manage subscription. If you subscribed in the Android app, you can also cancel in the Google Play app under Payments and subscriptions, then Subscriptions. You keep your plan until the end of the period you’ve paid for.
How do I delete my account?
In the app, go to Settings and delete your account. This immediately deletes your account, your job history and any of your stored audio. A subscription billed by Apple or Google Play isn’t canceled by this, so cancel it first. If you can’t open the app anymore, email us. See Deleting your account in the Privacy Policy for details.